FAQs

We Try Our Best To Ship Items As Fast As We Can. Please Allow 4-7 Days of Production Time For Your Order To Ship Out, Average Shipping Times Are 15-21 Days.
Tracking Numbers Will Be Updated 3-5 Days After Your Order Has Been Shipped. If You Don't Have A Tracking Number After 7 Business Please Email Us at
I Am Not In Love With My Order, Can It Be Returned? What If There Is An Issue?

We have a due to the consumer protection law of Norway a  14-day return policy, which means you have 14 days after receiving your item to request a return. On custom orders there will be no returns. If the order is not in a sellable condition the refound request will be dismissed.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kongdesignz.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kongdesignz.com.

 

Can I Cancel My Order?
You Are Able To Cancel Your Order With No Penaltyt! You Must Cancel Your Order Before It gets sent to print. If The Item Is Already Sent Please Contact Us For A Refound If It Is A Semi Custom Kit, No Refounds Availeable For Full Custom Products.

I Have Entered An Incorrect Address What Do I Do Now?
If You Have Miss Spelled Or Auto-filled In An Incorrect Address, Simply Reply To Your Order Confirmation Email And Confirm. Once You Double Check If The Address Given Is Wrong Kindly Notify Us Via Email at info@kongdesignz.com
. If The Given Address Is Wrong We Can Change The Address To The Correct One Within 24 Hours. No Refund Will Be Given After The 24 Hours Of Incorrect Submission.

How Long Does Shipping Take?
Shipping Times Vary As We Do Ship Worldwide From Different Fulfillment Centers Based On Your Location. The Average Shipping Time Is 18-30 Business Days.

I Have A Question That Wasn't Answered, Can You Please Help?

Absolutely! We Are Here To Help You Make Your More Luxurious. Please Send Us An Email To info@kongdesignz.com
and We Will Be Happy To Assist You In Any Way We Can.
We Do Receive A Large Number Of Emails, If You Wish To Get A Prompt Response Please Attach Your Order Number And Address The Problem Clearly, Thanks.